CONTINUITY STRENGTH TERMS OF SERVICE
Terms and Conditions
Effective Date: November 21, 2025
A visitor to the website, prospective customer or current customer is subject to the legal disclaimer and terms and conditions set forth.
The information provided in this site or via any other means of transmission from Continuity Strength is not legal advice, but general information. The content contained on the website of Continuity Strength or information contained in any other transmission from Continuity Strength is subject to the following terms and conditions:
This web page represents a legal document and is the Terms and Conditions Agreement for our website: www.continuitystrength.com. By using our Website, you agree to fully comply with and be bound by the following Agreement each time you use our website.
DEFINITIONS
The terms "us", "we", and "our" refer to Continuity Strength, the owner of this website. A "Visitor" is someone who merely browses our Website. A "Customer" is someone who has registered with our Website to use our Products or Services via payment or by using one of our freely accessible products. The term "User" is a collective identifier that refers to either a Visitor or a Customer. The term "Product" refers to any products we sell or give away. The term "Platform" refers to our digital solution for business continuity planning and vendor resilience management.
All text, information, graphics, design, and data offered through our Website or Services, whether produced by our Customers or by us, are collectively known as our "Content". We distinguish content posted by our Customers as "Customer Content".
ACCEPTANCE OF AGREEMENT
This Agreement is between you and Continuity Strength.
This Agreement contains warranty disclaimers and other provisions that limit our liability to you. Please read these Terms and Conditions carefully and in their entirety, as using, accessing, and/or browsing our Website constitute acceptance of these Terms and Conditions. If you do not agree to be bound to each and every term and condition set forth herein, please exit our Website immediately and do not use, access, and/or browse further.
Except as otherwise noted, this Agreement constitutes the entire and only Agreement between you and Continuity Strength and supersedes all other Agreements, representations, warranties, and understandings with respect to our Website, Services, and the subject matter contained herein. However, for you to use our Website and/or Services, you may also be required to agree to additional terms and conditions. Those additional terms and conditions will be incorporated into this Agreement unless otherwise stated.
PRIVACY NOTICE
Our Privacy Policy is considered part of this Agreement and is available on this website. You must review our Privacy Policy by clicking on this Privacy Policy. If you do not accept and agree to be bound by all the terms of this Agreement, including the Privacy Policy, do not use our website or our Services.
LIMITED LICENSE
Continuity Strength grants you a nonexclusive, nontransferable, revocable license to access and use our Website and Services strictly in accordance with this Agreement. Your use of our Website and Services is for business purposes in accordance with your subscription or license agreement. No printout or electronic version of any part of our Website or Services may be used by you in any litigation or arbitration matter whatsoever under any circumstances.
LEGAL COMPLIANCE
You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Website, Content, Services, and any software provided therein.
OUR RELATIONSHIP TO YOU
This Agreement in no way creates any agency, partnership, joint venture, or employee-employer or franchisor-franchisee relationship between you and Continuity Strength.
OUR INTELLECTUAL PROPERTY
Our Content, as found within our Website and Services, including all text, information, graphics, software, algorithms, business methodologies, trade secrets, design, workflows, scoring methodologies, assessment frameworks, and data, whether produced by us or our Customers, is owned by us and is protected under United States and international intellectual property laws, including copyright, trademark, and trade secret laws.
You agree not to copy, reproduce, modify, publish, upload, post, transmit, sell, license, create derivative works from, reverse engineer, disassemble, decompile, translate, or exploit any part of our Website, Platform, Services, or Content without our prior written permission.
Use of our Content, including AI-generated business continuity plans, resilience scores, vendor assessments, risk analyses, or other outputs from our Platform, does not confer any license or right of ownership to our underlying methodologies, algorithms, or proprietary systems. You may use outputs generated through the Platform for your internal business purposes only. We reserve all rights not expressly granted.
PROHIBITED USE OF PLATFORM AND CONTENT
You agree not to use our Website, Platform, Services, or any portion thereof to:
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, architecture, or underlying algorithms of any of our services, tools, or proprietary systems, including our resilience scoring methodology and business continuity plan generation systems.
Access or use the Platform for the purpose of developing or improving any competing product or service.
Extract data or metadata for use in training AI models, developing datasets, or commercializing content without explicit prior consent.
Attempt to bypass, disable, or interfere with security features of the Platform or mechanisms that prevent or restrict use of the Platform.
Use the Platform to process or store data in violation of applicable laws or regulations.
Share login credentials or allow unauthorized access to the Platform by parties not covered under your subscription agreement.
ELIGIBILITY
To use our Services, you must purchase a subscription or license or voluntarily elect to use our freely accessible content. Subscriptions and licenses are not transferable or assignable without prior written consent from Continuity Strength and are void where prohibited.
Our Website and Services are intended solely for Users who are at least (18) years of age or older and who are authorized representatives of businesses or organizations. Any registration by, use of, or access to our Website by anyone under that age or without proper business authorization is unauthorized, unlicensed, and in violation of these Terms and Conditions. By using our Website and/or Services, you represent and warrant that you are (18) years of age or older, are authorized to bind your organization to this Agreement, and agree to abide by all the terms and conditions of this Agreement.
Continuity Strength has sole right and discretion to determine whether to accept a Customer, and may reject a Customer's subscription or purchase with or without explanation.
When you complete a purchase or subscription, you will receive login credentials that will allow you to access our Platform and Services. You agree to maintain the confidentiality of your login credentials and are fully responsible for all liability and damages resulting from your failure to maintain that confidentiality as well as all activities that occur through the use of your account.
You agree to immediately notify us of any unauthorized use of your account or any other breach of security. You agree that our Website cannot and will not be liable for any loss or damage arising from your failure to comply with account security as discussed herein.
SUBSCRIPTION AND LICENSE TERMS
Access to the Continuity Strength Platform is provided on a subscription basis. Your subscription terms, including duration, user limits, feature access, and pricing, will be specified in your subscription agreement or order form.
User Licenses: Your subscription includes a specified number of user licenses. You may not exceed the number of authorized users without upgrading your subscription.
Data Storage: Your subscription includes storage for your business continuity plans, vendor assessments, and related data in accordance with your subscription tier. Additional storage may be available for an additional fee.
Platform Access: We reserve the right to modify, update, or enhance the Platform's features and functionality. We will provide reasonable notice of material changes that negatively impact functionality.
ERRORS, CORRECTIONS, AND CHANGES
We do not represent or otherwise warrant that our website or Platform will be error-free or free from viruses or other harmful components, or that we will correct any errors. We do not represent or otherwise warrant that the information available on or through our Website or generated by our Platform will be correct, accurate, timely, or otherwise reliable.
Continuity Strength reserves the right at our sole discretion to change any content, software, features, and other items used or contained in our Website, Platform, or Services at any time without notice, provided that such changes do not materially diminish the core functionality promised in your subscription agreement.
SERVICE AVAILABILITY AND UPTIME
While we strive to maintain high availability of our Platform, we do not guarantee uninterrupted access. Scheduled maintenance will be conducted during off-peak hours when possible, with advance notice provided for major maintenance activities.
We are not responsible for service interruptions caused by factors beyond our reasonable control, including but not limited to internet service provider failures, natural disasters, cyberattacks, or force majeure events.
LIMITATION OF LIABILITY
In no event will Continuity Strength or its directors, employees, or agents be liable to you or any third person for any damages including indirect, consequential, exemplary, incidental, special, or punitive damages, including for any lost profits or lost data arising from your use of our Website, Platform, Content, Services, or any related software accessed through or downloaded from our Website or Services, even if Continuity Strength is aware or has been advised of the possibility of such damages.
The business continuity plans, resilience scores, vendor assessments, and other outputs generated by our Platform are provided as tools to assist with your business continuity and risk management processes. They do not constitute professional advice and should not be relied upon as the sole basis for business decisions. You remain solely responsible for your business continuity planning and risk management decisions.
Notwithstanding anything to the contrary contained herein, Continuity Strength's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid by you to us for subscription services during the twelve (12) months prior to the event giving rise to liability.
WAIVER AND RELEASE
Customer hereby waives, discharges, and releases Continuity Strength from any and all claims, losses, demands, or liability of any kind against Continuity Strength, its owners, partners, affiliates, representatives, employees, agents, licensors, suppliers, and any other third party providers, whether known, unknown, disclosed or undisclosed, arising out of or in any way connected with your use of the information, Platform, or services of Continuity Strength.
Customer also acknowledges and agrees that when third parties provide fulfillment services on Continuity Strength's behalf and such services have been appropriately charged to customer, including auto-renew fees, such fulfillment services cannot be subject to any type of refund and/or discount after charges for those services have been applied to the Customer's account.
CUSTOMER CONDUCT AND DATA
Customer Content and Data: Customers may upload, input, or generate content and data through our Platform, including information about their business operations, vendors, business continuity plans, and risk assessments ("Customer Data"). You retain ownership of your Customer Data, subject to the license granted to us below.
Customer Responsibilities: You are solely responsible for:
The accuracy and legality of all Customer Data you provide to or generate through the Platform
Ensuring you have the right to share any third-party information (including vendor data) you upload to the Platform
Maintaining appropriate backups of your Customer Data
Complying with all applicable data protection and privacy laws in your use of the Platform
License to Use Customer Data: By using the Platform, you grant Continuity Strength a limited, non-exclusive license to use, store, process, and analyze your Customer Data solely for the purposes of: (a) providing the Platform services to you, (b) generating business continuity plans, resilience scores, and other outputs, (c) improving our Platform and services through anonymized and aggregated data analysis, and (d) complying with legal obligations.
We will not sell your Customer Data to third parties or use identifiable Customer Data for marketing purposes without your explicit consent.
Aggregated and Anonymized Data: We reserve the right to use aggregated, anonymized data derived from Customer usage of the Platform for benchmarking, research, product development, and industry insights, provided such data cannot be traced back to identify you or your organization.
PROHIBITED CONDUCT
As a customer or user of our website and Platform, you agree not to:
Upload, post, or otherwise transmit any Customer Content or Data that:
Violates any local, state, federal, or international laws
Infringes on any patent, trademark, trade secret, copyright, or other proprietary rights of any party
Contains malware, viruses, or any other computer code designed to interrupt, destroy, or limit functionality
Contains false, misleading, or fraudulent information that could harm others
Violates the privacy rights of individuals or organizations
Use our Platform, Content, or Services to:
Develop a competing platform or service
Create compilations or derivative works of our proprietary methodologies or algorithms
Redistribute outputs or data in any manner that violates this Agreement
Attempt to circumvent usage limits or access controls
Interfere with or disrupt the integrity or performance of the Platform
Access the Platform through automated means (bots, scrapers) without authorization
INTELLECTUAL PROPERTY VIOLATIONS
If you become aware of any actual or suspected unauthorized use, disclosure, or misappropriation of our intellectual property or trade secrets, you agree to promptly notify us at support@continuitystrength.com and cooperate fully in any investigation or enforcement action we undertake.
AI INTEGRATION AND AUTOMATED PLAN GENERATION
Use of AI: Our Platform incorporates artificial intelligence and machine learning technologies to automate the generation of business continuity plans, calculate resilience scores, perform vendor risk assessments, and provide recommendations. The AI systems are designed to enhance efficiency and provide data-driven insights for business continuity and risk management.
AI-Generated Content: Business continuity plans and assessments generated by our Platform use AI to analyze your inputs, industry benchmarks, and best practices. While our AI is designed to produce high-quality outputs, you should review all AI-generated content for accuracy, completeness, and appropriateness for your specific circumstances before implementation.
Data Handling: Our AI systems process Customer Data you provide, including business operations data, vendor information, and risk assessments. We implement industry-standard security measures to protect your information during processing. By using our Platform, you consent to the AI-powered processing of your data as described in our Privacy Policy.
Third-Party AI Providers: We may utilize third-party AI services and infrastructure to power certain Platform features. Any such third-party providers are bound by confidentiality obligations and data protection requirements. We will disclose changes to our AI providers that may impact data handling practices.
Limitations of AI: You acknowledge that AI-generated outputs are tools to assist your decision-making and should not replace professional judgment, expert consultation, or thorough review by qualified personnel. AI systems may produce errors, omissions, or recommendations that are not suitable for your specific situation.
USER RESPONSIBILITIES AND CONSENT
Consent: By using our Platform and services, you agree to these Terms and Conditions and consent to the AI-powered processing of your data. Your continued use of our Platform implies acceptance of any updates to these Terms and Conditions.
User Conduct: You agree to:
Use the Platform responsibly and in accordance with applicable laws and regulations
Review all AI-generated business continuity plans and assessments before implementation
Not rely solely on Platform outputs for critical business decisions without appropriate review and validation
Maintain your own independent business continuity planning and risk management oversight
Consult with qualified professionals (legal, financial, operational) as needed for your specific circumstances
Professional Advice Disclaimer: The Platform provides tools and automated analyses but does not constitute professional consulting, legal, financial, or regulatory compliance advice. For matters requiring professional judgment, we recommend engaging qualified advisors.
UPDATES AND NOTIFICATIONS
We reserve the right to update these Terms and Conditions at any time. Material changes will be communicated via email to your registered account email address and posted on our website. Continued use of our Platform after such notification indicates acceptance of the updated terms.
We may also provide product updates, feature announcements, and security notifications through the Platform or via email. It is your responsibility to maintain current contact information in your account.
FEEDBACK AND COMPLAINTS
If you have any feedback, complaints, or concerns regarding our Platform or services, please contact us at support@continuitystrength.com. We are committed to addressing concerns promptly and professionally.
PAYMENTS AND SUBSCRIPTIONS
You represent and warrant that (i) any payment information you supply is true and complete, (ii) charges incurred by you will be honored by your bank or credit card company, (iii) you will pay the charges incurred by you at the agreed-upon subscription rates, including any applicable taxes, and (iv) if your initial payment method is dishonored, you will still pay the incurred charges, including any surcharge we may incur due to the dishonored payment.
Subscription Fees
Subscription fees are based on your selected plan tier, number of users, and optional add-on features. All fees are stated in U.S. Dollars unless otherwise specified. Fees are exclusive of applicable sales tax, VAT, GST, or other similar taxes, which will be added to invoices where required by law.
Billing Cycles
Subscriptions are billed on a recurring basis (monthly, quarterly, or annually as selected). Your payment method will be charged automatically at the beginning of each billing cycle unless you cancel prior to renewal.
AUTO-RENEWAL AND CANCELLATION
Auto-Renewal: Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. The renewal will be at the then-current rates for your subscription tier, which may differ from your initial subscription rate.
Price Changes: We reserve the right to modify subscription pricing. We will provide at least thirty (30) days' notice of any price increases for existing subscriptions. Price changes will take effect at your next renewal after the notice period.
Cancellation Policy: You may cancel your subscription at any time through your account settings or by contacting support@continuitystrength.com. To avoid charges for the next billing period, you must cancel at least twenty-four (24) hours before your next billing date.
Effect of Cancellation: Upon cancellation:
You will retain access to the Platform through the end of your current paid billing period
No refunds will be provided for partial billing periods
Your data will be retained for ninety (90) days after cancellation, after which it may be deleted in accordance with our data retention policy
You may export your data before cancellation through Platform export features
Suspension for Non-Payment: If payment fails and cannot be collected after reasonable retry attempts, we reserve the right to suspend your access to the Platform until payment is received. If payment is not received within thirty (30) days of suspension, we may terminate your account and delete your data in accordance with our retention policy.
DATA RETENTION AND EXPORT
Data Retention: While your subscription is active, we will retain your Customer Data in accordance with your subscription agreement. After subscription termination or cancellation, we will retain your data for ninety (90) days to allow for potential reactivation, after which data may be permanently deleted.
Data Export: You may export your business continuity plans, vendor assessments, and other data from the Platform at any time during your active subscription through the export features provided in the Platform. It is your responsibility to export and back up any data you wish to retain before cancellation.
Backup and Recovery: We maintain regular backups of Platform data for disaster recovery purposes. However, these backups are for our operational continuity and may not be available for individual data recovery requests beyond reasonable technical capabilities.
REFUND POLICY
Subscription Services: Subscription fees are generally non-refundable. In cases where you believe you are entitled to a refund due to Platform service failures or other exceptional circumstances, you may request a refund by contacting support@continuitystrength.com within thirty (30) days of the charge in question. Refund requests will be evaluated on a case-by-case basis at our sole discretion.
Product Purchases: For one-time product purchases (if applicable), we may refund your purchase price for unused products within thirty (30) days of purchase, subject to processing fees.
USER INFORMATION AND DATA SECURITY
Credit card information and other payment data is processed through secure, PCI-compliant payment processors. We do not store complete credit card numbers on our servers. Payment information held for purposes of automatic renewal and subscription services is not used for other purposes without Customer consent and permission.
Continuity Strength implements industry-standard security safeguards to protect Customer data, including:
Encryption of data in transit and at rest
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Security monitoring and incident response procedures
For complete details on our data handling practices, please review our Privacy Policy.
Data Breach Notification: In the event of a data breach that may affect your Customer Data, we will notify you in accordance with applicable laws and provide information about the nature of the breach and steps being taken to address it.
THIRD-PARTY INTEGRATIONS
Our Platform may offer integrations with third-party services (such as accounting systems, communication platforms, or data providers). Use of third-party integrations is subject to:
The third party's own terms of service and privacy policies
Any additional integration-specific terms we provide
Your authorization for data sharing between the Platform and the third-party service
We are not responsible for the performance, security, or data practices of third-party services. You should review third-party terms and privacy policies before enabling integrations.
INDEMNIFICATION
Customer hereby agrees to indemnify, defend and hold harmless Continuity Strength, its owners, partners, affiliates, representatives, employees, agents, licensors, suppliers, and any other third party providers, from and against all claims, losses, expenses, damages and costs, including but not limited to legal costs and fees, arising out of or in any way connected with:
Your use of the Platform or services
Your violation of these Terms and Conditions
Your violation of any third-party rights, including intellectual property rights or privacy rights
Your Customer Data or any content you submit to the Platform
Customer hereby agrees to indemnify, defend and hold harmless Continuity Strength, its owners, representatives, and employees, from and against all claims, losses, expenses, damages and costs, including but not limited to legal costs and fees, arising out of or in any way connected to services provided by an affiliate, partner, supplier, third party provider or vendor including but not limited to any act, omission, negligence, or error by such affiliate, partner, supplier, third party provider or vendor.
MODIFICATION OF TERMS
Continuity Strength reserves the right to change or update these Terms and Conditions at any time. Changes will be communicated through:
Email notification to your registered email address
Prominent notice on the Platform or website
Updates to this Terms and Conditions page with a new effective date
Material changes will be provided at least thirty (30) days before taking effect. Continued use of the Platform after changes become effective constitutes your consent to such changes and updates. If you do not agree with the changes to these Terms and Conditions, you may cancel your subscription before the changes take effect.
ARBITRATION
Any legal controversy or claim arising from or relating to this Agreement and/or our Services, excluding legal action taken by us to collect or recover damages for – or obtain any injunction relating to – Platform operations, intellectual property, and our Services, will be settled solely by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim will be arbitrated on an individual basis, and will not be consolidated in any arbitration with any claim or controversy of any other party.
The arbitration will be conducted in Miami, Florida, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. You or we may seek any interim or preliminary relief from a court of competent jurisdiction in Miami, Florida necessary to protect our or your rights or property pending the completion of arbitration. Each party will bear half the arbitration fees and costs.
In the event of a dispute, please contact Continuity Strength customer service via support@continuitystrength.com for resolution before initiating arbitration.
Any controversy or claim arising out of or relating to the use of this site, Platform, information provided through our services, or your subscription to Continuity Strength services shall be submitted for final and binding arbitration (or online dispute/arbitration resolution) to a single arbitrator, provided that:
the arbitrator has at least five (5) years of expertise in the field relevant to the nature of the dispute; and
the arbitrator is not or has not been a contract agent or a former employee of either party.
In the event the parties are unable to agree on a single arbitrator, one that meets the qualifications set forth above shall be appointed by the American Arbitration Association ("AAA") within ten (10) days of the date on which a party seeks assistance from the AAA in selection of a neutral arbitrator. The arbitration shall be conducted in accordance with the Commercial Rules and procedures of the AAA, and shall take place in Miami, Florida or in a location otherwise mutually agreed upon by the parties or via an online forum pursuant to online dispute or arbitration resolution processes.
The parties further agree that:
the arbitration shall not last more than three (3) days;
there shall be no discovery other than the exchange of information and materials provided to the arbitrator by each of the parties, for which there shall only be thirty (30) days to accomplish;
the arbitrator's final decision shall be issued within ninety (90) days after the date of selection of the arbitrator or within such period as the parties may otherwise mutually agree; and
the arbitrator shall have the authority only to award equitable relief and direct, actual damages, and shall not have the authority to award punitive or consequential damages (including, but not limited to lost profits, special, indirect, incidental, or compensatory damages).
Each party shall be responsible for an equal sharing of the fees, expenses and costs incurred by the arbitrator, and each party shall be responsible for their own costs and any fees of counsel they incur. The decision of the arbitrator shall be final and binding and may not be appealed.
SEVERABILITY AND SURVIVAL
Should any part of this Agreement be held invalid or unenforceable, that portion will be construed consistent with applicable law and the remaining portions will remain in full force and effect. To the extent that any Content is in conflict or inconsistent with this Agreement, this Agreement will take precedence. Our failure to enforce any provision of this Agreement will not be deemed a waiver of such a provision, nor of the right to enforce such a provision. Our rights under this Agreement will survive any termination of this Agreement.
Obligations related to our intellectual property, confidential information, proprietary methodologies, and trade secrets shall survive termination of your subscription or relationship with Continuity Strength and continue indefinitely, to the extent such information remains protectable under applicable law.
The following sections shall survive termination or expiration of this Agreement: Intellectual Property, Prohibited Use, Limitation of Liability, Indemnification, Arbitration, and any provisions that by their nature should survive.
GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.
ENTIRE AGREEMENT
This Agreement, together with any subscription agreement, order form, or service level agreement you have entered into with Continuity Strength, constitutes the entire agreement between you and Continuity Strength regarding the use of our Platform and services.
You hereby agree that you have read this legal disclaimer and the Terms and Conditions in their entirety and you agree to the conditions of sale and use described herein.
For questions, support, or concerns regarding these Terms and Conditions or our Platform, please contact us at:
Email: info@continuitystrength.com
Website: www.continuitystrength.com
Last Updated: November 21, 2025